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Customer Care

Elevated Service

Robson Homes, and each of our builder affiliates, backs superior craftsmanship and attention to detail with outstanding customer care. Our in-house team of experts is committed to providing our homeowners with timely and professional service.

The Robson Homes Difference

The pride we take in building you an exquisite home extends to your experience both before and after you move in. Our dedicated Customer Care team provides unparalleled support to you as a homeowner. Selling our homes is important, but making sure you feel at home is our mission.

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Our experience with Robson Homes has been nothing but exceptional. We’ve lived here for 11 months now and we’re very happy. From the construction phase all the way post move-in, the Robson team has exceeded our family’s expectations in terms of service and responsiveness. During the construction phase we noticed that small things kept changing with the house, and this was a result of Robson’s high standards to “get it done right”. More importantly, we couldn’t be happier with our home. The quality of materials, the quality of construction, and the floor plan are fantastic. I maintain high standards, and Robson has met or exceeded them. I’ve enjoyed working with Robson team every step of the way.”

Robert C., Homeowner

One of the best builders we have worked with. Very transparent and responsive to all your needs. A+.”

– Calvin F., Homeowner

I can say with enormous amount of confidence that Art is by far the best customer service professional I have worked with, period! Every time I have sent him an email, he followed through either with a visit or a phone call. It is not impossible to have few minor issues as we are settling in the house. But what’s important is – how we are treated after the purchase. For that – Art definitely gets A+++.”

Ratul C., Homeowner

Robson did a great job on the community and giving character to each of their homes. It seems that every day we find new aspects of the home that we are growing to love.”

Ryan W., Homeowner

Robson customer service continues to impress. Anthony is the best! We are still super happy with our home, and all of the unique features that make it very comfortable for us. So many upgrades and conveniences are built-in as standard features.”

Lynn O., Homeowner

I definitely recommend their services as they have been responsive and efficient in getting the job done. Anthony, in particular, was very courteous and helpful in explaining the cause of the issue and incredibly efficient in resolving it.”

Winston C., Homeowner

Contact

Customer Care

(408) 345-1767

Monday to Thursday 7:30am to 4:30pm

Friday 7:30am to 12:00noon

customercare@sunlakesconstruction.com

NON-EMERGENCY NEEDS

See our form below for your service request.

EMERGENCY SERVICE LINE

(408) 423-7123

Our 24-Hour Emergency Service Line is available to handle all emergency situations. An emergency situation is defined as an event or situation that creates the imminent threat of damage to the home or common elements, or results in an unsafe living condition due to a construction defect that you (or as applicable, the Homeowners Association) become aware of. For all other inquiries, please submit a written service request and we will promptly follow up with you.

MEET OUR CUSTOMER CARE TEAM

Art Wilson

Director of Customer Care

Anthony Falcocchia

Customer Care Manager

Service Request Form

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After submitting this form, a member of our team will be in touch within 24 hours, or on the next working day if this is a weekend or holiday. If this is a service emergency, please call our emergency line at (408) 423-7123.

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2185 The Alameda, Suite 150
San Jose, CA 95126
408-345-1767

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